Internal · IKAN team only · not for the assignee or client · contacts & vendors confidential
Consultant Ops Playbook · Ford / Weichert · Bengaluru

Bengaluru field manual

Everything an IKAN consultant needs to land a Ford/Weichert move around Manyata Tech Park: the north-corridor rents and communities, the current deposit law and negotiation, utilities ownership, schools, hospitals, vendors and the recurring service issues. Confirm the exact Ford block or gate with Weichert before the first route.

📍 Ford workplace: Manyata Tech Park, Nagavara, North Bengaluru 560045
Start here

How to use this field manual

The internal ops layer for a Ford / Weichert move in Bengaluru, the one document that carries every rent band, vetted agent, admissions line, hospital and government contact. Two rules: work it top to bottom on a live file, and never let it, or anything in it, reach the assignee or the client.

What this is
The internal field manual for a Ford / Weichert move in Bengaluru: the real rents by area, IKAN-vetted agents, school admissions and hospital lines, utility helplines, government desks and vendor booking numbers, all in one place.
Who it's for
IKAN's destination-services team only. It carries our confidential agent and vendor contacts. Never share it, or any contact inside it, with the assignee or with Ford / Weichert.
The other two Ford documents
The capability deck is what we show Ford to win and hold the account (no contacts). The Bengaluru assignee guide is what the moving employee receives (warm, contact-free). This manual is the internal twin of that guide.
Run a move from here
Work it top to bottom: set scope from Ford account → base the assignee from Housing → lead the deal from Lease & money → clear Utilities, Settling-in & Compliance → place Schools & Healthcare → book from the vendor lines. Escalation: your city coordinator → Reynold Varghese → Rohit Kumar.
⚑ Read first

The Karnataka Rent (Amendment) Act, 2025 (Governor's assent 7 Jan 2026, in force) is the single biggest change: residential security deposit capped at 2 months, e-stamping mandatory (physical stamp paper invalid since 1 Jul 2025), and digital registration on Kaveri 2.0 now expected (₹5,000 penalty for skipping). Enforcement is uneven, so the deposit is still the #1 negotiation, but the 2-month cap is now your lever.

Where to base a Ford assignee: Base a Manyata assignee on the Thanisandra / Nagavara office side, Hebbal, HBR Layout / Kalyan Nagar, Hennur, Jakkur or Yelahanka. Rank by actual gate-to-gate peak drive, school run, water source and building quality. Treat Whitefield, HSR and Electronic City as exceptions only when a dual-office or school brief justifies the cross-city commute.
The account

Ford / Weichert, at a glance

How we deliver this account, what sits in scope, and the escalation path. Lead with this on every new move.

The Ford / Weichert model
A capped 8-hour destination package

Ford's domestic package is strictly 8 hours total per assignee, and that clock includes prep and back-office time, not just face-to-face. The RMC ticks the service options on the authorisation; you deliver to exactly that. Time beyond 8 hours is not authorised, so prioritise, and if one service runs over, trim another. Delivered by one coordinator who owns the move end to end, in-region and in the local language.

Reporting & escalation

Status to Weichert / Ford on their cadence, inside Weichert Go. Escalation path: your city coordinator → Reynold Varghese (Director, Relocation Services) → Rohit Kumar (Jt Managing Director).

In scope, every move
  • Pre-arrival orientation & needs assessment
  • Serviced-apartment / temporary landing
  • Area orientation & home search
  • Accompanied shortlist viewings
  • Lease negotiation + Six-Eyes review
  • Utilities, gas, internet & settling-in
  • School search & admissions support

Duty of care: ISO 31030-aligned. For first-time young joiners run “First Move”: managed / secured housing on arrival, deposit & rental-fraud protection, a 24/7 line and a buddy. Land every assignee in serviced / temporary accommodation first, never the open market on day one.

The package menu, and how to spend the 8 hours

Area Orientation
Specific area orientation (virtual)2 hrs
Specific area orientation (accompanied)4 or 8 hrs
Educational / childcare overview2, 4 or 8 hrs
Home Finding
Home-search tutorial2 hrs
Property viewings: research & coordination (unaccompanied)4 hrs
Property viewings: research & up to 2 accompanied viewings6 hrs
Lease assistance: review / consultation only2 hrs
Lease assistance: review & negotiation4 hrs
Check-in & utility hook-up tutorial (unaccompanied)1 hr
Accompanied check-in inspection & utility hook-up guidance4, 5 or 6 hrs
Settling In
Settling-in tutorial: amenities, utilities set-up, local transport & commuting2 hrs
Three ways to spend the 8 hours
Family, full home search: Virtual orientation (2h) + research & 2 accompanied viewings (6h) = 8h. Lease review folds into the viewing time; settling handled by tutorial.
Family needing schools + orientation: Accompanied area orientation with education overview (4h) + lease review & negotiation (4h) = 8h.
Confident self-driver: Home-search tutorial (2h) + unaccompanied viewings research & coordination (4h) + settling-in tutorial (2h) = 8h.
The RMC ticks the options on the authorisation; you deliver to that. If one service runs over, trim another. You cannot exceed 8 hrs without written authorisation.
The delivery lifecycle

How we run a move, end to end

The IKAN Relocation Process (Manual v7) as a working checklist: ten phases from work order to deposit recovered, with the consultant action and the timing on each. This is the same spine for every case, Ford or not.

01
Authorisation & pre-planningWithin 24 working hrs of the AI / work order
  • Check the client contract and authorised scope (Reservoir / Account Custodian) before you touch anything.
  • Create or update the assignee on i-track. Search first to avoid a duplicate record. Log the KPI entries (service-auth acknowledgement, first-contact note) on the same day the action happens.
  • Match services ordered against the assignee's needs, location and dates. Raise red flags early: budget vs expectation gaps, out-of-scope asks, extra compliance (lease registration, Form C, PAN), fee / payment / communication issues.
  • Flag the finder's fee up front: brokerage is usually ~1 month's rent, negotiable case by case.
02
First contact & welcomeWithin 1 working day of authorisation
  • Send the welcome email: introduce IKAN and yourself with a photo and short bio, list the services authorised, request available dates and a counselling call, and set initial expectations.
  • cc the client / RMC / HR on the welcome note and every critical mail thereafter.
  • For a cross-border or first-time-India family, add the India guide + the city guide link.
03
Counselling callWithin 24 hrs of first contact
  • Confirm who is on the call, introduce everyone on your side, and keep it a dialogue: listen more, probe needs.
  • Walk the relocation process, set expectations, and explain the lease process and occupier responsibilities clearly. Warn about online-listing risk (fake / stale / bait listings).
  • Confirm arrival logistics: airport transfer and temporary accommodation are booked.
  • Email a recap to all stakeholders with the occupier-responsibility document attached.
04
Itinerary & tour planning2 to 3 days before service
  • Build the programme in the iTour Itinerary Maker. Prepare the property listing and share it 2 to 3 days before the home search.
  • Confirm the first appointment: call or email two days prior, then again the day before (time, location, venue).
  • Pre-check transport quality: clean car inside and out, working seat belts, an English-speaking driver where possible, water and a first-aid kit.
05
Area orientation & home searchOn programme day(s)
  • Show a map, explain the localities in detail, plan stops, and set market-condition expectations. Photograph every property viewed.
  • Explain Lessor / Lessee and occupier duties on the tour, then again in writing.
  • Guide the assignee to shortlist the top 3 properties in order of preference, with reasons.
  • Send an End-of-Day report to all stakeholders the same evening, with a 'happy photo' of the family.
06
Negotiation & term sheetRight after the shortlist
  • Run a joint walk-through of the top one or two with the landlord present. Negotiate directly with the owner where possible, and get the assignee face to face with them.
  • Open negotiations on two landlords simultaneously. Capture every verbal agreement in writing (email / term sheet) immediately.
  • Send a formal term sheet within 48 hrs with all commercials, repairs and value-adds. Share the value-add caveat: quality of owner-supplied additions is not guaranteed.
07
Lease & the Six-Eyes reviewOn landlord approval
  • Draft on the lease checklist (below) with a full fixtures & fittings annexure. Use the client template (MSD / Vanguard) and push back on the owner's template.
  • Six-Eyes: three managers review every lease before it leaves IKAN. Secure the deposit-protection clause and confirm rent starts on possession.
  • Print the clean agreement on e-stamp paper and proofread it word by word against the approved draft.
08
Move-in inspection (PCR)On property handover
  • Run a pre-move inspection with the landlord, then a joint move-in walk-through. Complete the check-in report on move.report / i-track: photos, meter readings (power, water, gas), key list, and every pre-existing defect.
  • Share the move-in PDF with all parties. They have 7 days to dispute the recorded condition.
  • Send the closure email: occupier responsibilities (second time), lease copy, and the occupier contact sheet (below).
09
Settling-inAfter move-in, ongoing
  • Deliver the settling catalog (below): utilities & media, local registration, accompanied bank-account opening, driving licence, insurance, networking, neighbourhood tour, furniture & appliances, household help, appliance orientation.
  • Home visit within a week with a small pre-approved gift. Take a happy photo. Softly request VOC / Trustpilot feedback and a one-minute video testimonial.
Housing market

The market, area by area

Realistic 2025-26 family-grade rents, the gated communities corporate tenants actually take, water-source reality and the commute to the office. Branded/gated sits at the top of each band; standalone at the bottom.

Thanisandra / Nagavara5-15 min off-peak / 10-25 peak
Office-side living
2 BHK ₹32-48k · 3 BHK ₹46-75k
Communities: Sobha City, Purva Atmosphere, Bhartiya City and newer gated communities along Thanisandra Main Road
Water: Project-specific. Confirm BWSSB, borewell, tanker backup, treatment plant, summer billing and the final approach road.
Hebbal10-20 min off-peak / 20-35 peak
Premium and connected
2 BHK ₹37-57k · 3 BHK ₹55-90k
Communities: L&T Raintree Boulevard, Prestige Misty Waters, Godrej Woodsman Estate, Embassy Lake Terraces and other premium stock
Water: More established supply in parts of Hebbal, but verify the exact building and summer backup. Do not generalise from the locality name.
HBR Layout / Kalyan Nagar10-20 min off-peak / 15-30 peak
Lively value
2 BHK ₹29-46k · 3 BHK ₹46-75k
Communities: Established apartments, builder-floors and selected gated communities around HBR, Kalyan Nagar and Nagavara
Water: Mixed. Ask for BWSSB status, tanker frequency, drainage history and the exact lane during monsoon.
Hennur / Hennur-Bagalur Road15-25 min off-peak / 25-40 peak
Family space
2 BHK ₹28-44k · 3 BHK ₹44-71k
Communities: Legacy corridor communities, newer gated stock and family apartments along Hennur-Bagalur Road
Water: Project-specific borewell and tanker exposure. Confirm summer cost and who pays before shortlisting.
Jakkur / Sahakara Nagar20-30 min off-peak / 30-45 peak
Green and school-rich
2 BHK ₹32-52k · 3 BHK ₹48-80k
Communities: Family-grade apartments and villa communities near the north school cluster, airport road and Jakkur
Water: Inspect supply, pressure, backup and road access. The north-side route is coherent, but Jakkur is not office-side.
Yelahanka20-30 min off-peak / 30-45 peak
Space and schools
2 BHK ₹25-41k · 3 BHK ₹40-67k
Communities: Embassy Boulevard, Prestige Augusta and a wide mix of apartment and villa communities
Water: Varies by project. Check borewell, tanker and treatment arrangements and allow for the longer Manyata drive.
Lease & money mechanics

Deposit, lease & the money terms

What owners ask, what's negotiable, and the paperwork reality. Lead every negotiation from here.

Security deposit
Legal cap now 2 months (2025 Act). Reality: gated/professional stock lands 2 to 4 months; older standalone markets still ask 6-10. Practical corporate landing zone 3 to 6 months, with the 2-month cap as your lever. The single biggest negotiation.
Lease term
Standard 11 months (12+ triggers compulsory registration). The 2025 Act now pushes Kaveri 2.0 digital registration even for short leases, so treat registration as the new default.
E-stamp, not stamp paper
Agreements run on e-stamp (physical stamp paper invalid since 1 Jul 2025), via the Kaveri / Kaveri 2.0 portal, SHCIL or authorised banks. Stamp duty on an 11-month lease is small (≈₹200, or 1% capped low).
Brokerage
Typically ~1 month's rent; some corporate-channel deals waive or split. Negotiable.
Annual escalation
Commonly 5% per year (range 5-10%), written into the agreement. Push to cap at 5%, renewal-only.
Maintenance / CAM
Gated communities ₹2.5 to 5 per sq ft/month (a 1,200 sq ft 2BHK ≈ ₹3,000-6,000); some bill a flat ₹3,000-8,000. Confirm if rent quoted is plus maintenance.
Notice & lock-in
Notice typically 1 to 2 months either side; lock-in of 3 to 6 months common in newer/corporate leases.
Utilities stay with the owner
BESCOM (power) and BWSSB (water) accounts stay in the landlord's name, not transferred to the tenant; the connection is tied to ownership. Tenant pays usage against the meter. Photograph readings at move-in.
⚑ The deposit is the whole game

Owners will try to deduct from the deposit on any pretext. A great consultant negotiates a 100% refund. Bake the protection into the lease: simultaneous refund on hand-back, and the Lessee's right to hold possession plus 24% interest if the refund is delayed. Push back hard on "we'll return it in a few days." On a company lease, hand keys to the corporate, not the owner.

Lease checklist

The lease checklist, before Six-Eyes

Every mandatory checkpoint from the IKAN lease-construction standard. Draft against this, attach the fixtures & fittings annexure, then put it through the Six-Eyes review (three managers) before it leaves IKAN. Use the client template (MSD / Vanguard); push back on the owner's.

Utilities set-up

Power, water, gas & internet, step by step

Who the account sits with, what it costs, the friction points, and the providers.

Electricity, BESCOM
Account stays in the owner's name. At move-in get the RR number + latest paid bill and photograph the meter. Pay monthly online (bescom.org / app / BESCOM Mitra / UPI on the RR number). A bill-name update needs the owner's NOC + agreement + ID + undertaking (1 to 3 weeks) and is rarely worth doing for an 11-month let. New connections (owner cases): ~1 to 4 weeks.
Water, BWSSB & tanker
North Bengaluru is building-specific. Confirm Cauvery (BWSSB piped), borewell, tanker backup, treatment plant, summer frequency and who pays before signing. Thanisandra, Hennur and newer peripheral projects can carry higher tanker exposure even when the locality is close to Manyata. Photograph the meter and record the water clause at move-in.
Cooking gas, LPG
New connection ₹2,200-3,500 (regulator + cylinder deposit + first refill). The 11-month e-stamp agreement works as address proof. An inter-city transfer is slower (surrender → NOC → re-apply) than a fresh local connection, so for assignees a new local connection is usually faster (~3 to 10 days). Indane / Bharat / HP.
Piped gas, PNG
North Bengaluru is overwhelmingly cylinder-LPG. PNG exists only in select newer gated townships, coverage limited and patchy. Do not assume PNG, confirm per building; default to LPG.
Internet / broadband
ACT Fibernet (most popular, up to 1 Gbps, ₹700-1,500/mo), JioFiber (₹399 / ₹699 / ₹1,299 / ₹3,999 tiers + OTT), Airtel Xstream (unlimited + 20 OTT apps), plus Hathway/BSNL. Install ~1 to 4 days. Many gated communities have a preferred-ISP tie-up, ask the community office first.

Provider & helpline direct lines

BESCOM · Electricity
Power supply, outages, new connection
Call1912
24x7 helpline; WhatsApp complaints 94498 44640; also the BESCOM Mithra app.
BWSSB · Water & sewerage
Cauvery supply, complaints
Call1916
1916 water · 1902 complaints · 14420 sewage · WhatsApp 87622 28888. Office: Cauvery Bhavan, K.G. Road.
LPG emergency (all brands)
Gas-leak / safety, 24x7
Call1906
All-India emergency line common to Indane, Bharat Gas and HP Gas.
Indane · LPG consumer
New connection, refill, transfer
Find the nearest Manyata, Hebbal, Hennur or Yelahanka distributor via the Indane locator; the 11-month e-stamp agreement is valid address proof.
ACT Fibernet
Broadband new connection
New connection also on 99459 99459. Most gated communities have a preferred-ISP tie-up, ask the community office first.
JioFiber
Broadband / AirFiber
Apply via jio.com/fiber or MyJio; WhatsApp 70005 70005. Airtel Xstream: apply on airtel.in, callback only (no public line).
Settling-in

Settling-in essentials & admin

The set-up tasks that unlock daily life, ordered to clear the blockers fastest. Address proof first.

Landing & temporary housing

Serviced apartments to land the assignee

Never put an assignee on the open market on day one. Land them in serviced / temporary accommodation first, then run the home search. These are the corporate-suitable options in Bengaluru; confirm GST invoicing and current rates before booking.

Hilton Bengaluru Embassy Manyata Business Park
Entrance to Manyata, Nagavara
At the entrance to Manyata Business Park, useful for the first landing when the Ford gate and permanent home are still being confirmed.
Marriott Executive Apartments, UB City
UB City, central
Reliable global-standard extended stay, but central Bengaluru is a temporary landing choice, not the default Manyata home base.
Oakwood Premier Prestige
UB City / Vittal Mallya Road, central
Ascott extended-stay option for a central first week. Drive-test the Manyata route before extending the stay.
Misty Blue Serviced Apartments
Bengaluru, confirm north inventory
Existing corporate-housing panel. Confirm current Manyata, Hebbal or Thanisandra inventory before promising a north-side landing.
D'Habitat Serviced Apartments
Bengaluru, confirm north inventory
Furnished extended-stay operator. Confirm the current location, corporate invoice and route to Manyata before booking.
Somerset Bellandur (Ascott)
Bellandur / Outer Ring Road, exception only
Use only when a dual-office or school brief makes the east-side location necessary. It is not an office-side Manyata landing.
Settling network

Banking, furniture, help & community

The vendors and networks that turn a house into a settled life: opening a bank account, furniture & appliance rental, household help, and the expat / newcomer communities. Verify a current number before you hand it on.

Banks & opening an account

HDFC Bank
Confirm a Manyata, Hebbal or Hennur branch and corporate salary path. Standard documents are PAN, employer letter and rental agreement.
ICICI Bank
Digital onboarding is useful on landing day; confirm the nearest north-corridor branch after the home is chosen.
Axis Bank
Video-KYC salary account option can help before a signed local lease. Confirm the nearest Manyata or Hebbal branch.
Kotak Mahindra Bank
Kotak 811 opens end-to-end via Aadhaar video-KYC in ~6 hours, no branch visit. Upgrade to a salary account once the lease is ready.

Furniture & appliance rental

Furlenco
Furniture-as-a-service with Bengaluru delivery. Confirm Manyata and north-corridor delivery timing before the lease is signed.
RentoMojo
Furniture, appliances & electronics on rent with a buy-out option. Confirm delivery and installation coverage for the selected building.
CityFurnish
Furniture & appliance rental with free delivery and assembly. Competitive for 6-12 month assignments.
Rentickle
Furniture & appliance rental with 24-48h delivery. A useful fallback when Furlenco / RentoMojo inventory is booked out.

Household help: cook, maid, nanny, driver

EzyHelpers
Maid, cook, nanny, driver and elder-care marketplace with verification. Confirm north-corridor availability, replacement terms and the direct employment arrangement.
Broomees
App-based marketplace. Confirm current Manyata, Hebbal, Hennur and Thanisandra coverage before relying on a shortlist.
BookMyBai
Pan-India maid / nanny / cook marketplace with a Bengaluru desk. A listings marketplace, so verify and interview candidates yourself before hiring.

Expat & community networks

InterNations Bangalore
Monthly meet-ups (~40-50) plus member interest groups. A good first stop for a newly landed international assignee.
International Club of Bangalore
Social / charitable club for expat women of all nationalities (est. 2005); weekly games and walks, monthly coffee mornings. Foreign passport to join.
Meetup, Bengaluru expat groups
Multiple active expat Meetup groups for informal, frequent socials, language exchange and professional networking.
US Consulate (via Chennai)
American Citizen Services for Karnataka run through the Chennai consulate, with a virtual presence in Bengaluru. For US-passport assignees or dependents.
Compliance & government desks

Registration, RTO, police & civic desks

The offices and portals behind the settling-in admin: foreigner registration (e-FRRO), rental-agreement registration, vehicle re-registration, tenant police verification, and the civic grievance line. Most run online now, confirm the exact jurisdiction for the property before filing.

FRRO Bengaluru
Foreigner registration (Karnataka)
Registration, visa extension and exit permits run fully online via e-FRRO; visit the office only if called. Foreign nationals staying 180+ days register within 14 days. Confirm the current office address on the portal before any visit; listed line 080-22218183 is indicative, verify.
Kaveri Online Services · Registration
Rental-agreement / property registration
IGR Karnataka (Kaveri 2.0) for e-stamp, registration, EC and SRO appointments. Locate the correct north SRO by the property street on the portal; do not reuse a south-zone assumption.
RTO Bengaluru North, jurisdiction to confirm
Vehicle re-registration, road tax, DL
Use Parivahan and the Karnataka RTO locator to confirm the covering north Bengaluru office for the property address. Interstate NOC from the origin RTO first. Exact jurisdiction is a live-file check.
Bengaluru City Police · Tenant verification
Mandatory before/at move-in
File tenant police verification at the jurisdictional station or via Bangalore One / Karnataka One. Many gated communities require it before handover. Emergency 112 / 100.
BBMP · Civic (Sahaaya)
Garbage, roads, water-logging, property tax
Call1533
Sahaaya 2.0 civic grievances also on 080-22975550 / 94806 85700. Head office: N.R. Square.
Schools

Schools, boards & fees

Admission cycle opens roughly Nov to Dec for the next year; mid-year is seat-dependent and popular grades waitlist. Match school commute against office commute.

SchoolBoardAreaFee / yrAdmissionsNotes
Trio World AcademyIB IGCSE Sahakar NagarOn enquiry IB PYP, Cambridge and IB Diploma; admissions assessment and tour
Vidyashilp AcademyICSE IGCSE Govindapura, YelahankaOn enquiry ICSE, ISC and Cambridge pathways; admissions contact on official site
Canadian International SchoolIB IGCSE Manchenahalli, YelahankaOn enquiry International school with assessment process; ask admissions for grade availability
Legacy School BangaloreCambridge IBDP Byrathi, Hennur-Bagalur RoadOn enquiry K-12 international pathway; entry points and availability vary by grade
Mallya Aditi International SchoolICSE IGCSE IB YelahankaOn enquiry via websiteNorth-side international option; confirm current admissions cycle directly
DPS Bangalore NorthCBSE Cambridge Sathnur, Bagalur PostOn enquiry CBSE and Cambridge admissions contacts published by the school
Stonehill International SchoolIB Jala Hobli, north airport corridorOn enquiry IB day and boarding option; route-test from the chosen home
VIBGYOR High, JakkurCBSE IGCSE JakkurOn enquiry via websiteConfirm the current Jakkur campus and board availability
DPS Bangalore East / TISB / GreenwoodCBSE IB IGCSE Sarjapur and Whitefield sideOn enquiry via websiteRetain only for a dual-office or school-led brief; these are not office-side defaults
Healthcare

Hospitals & the cashless reality

Always confirm the specific hospital is on the assignee's TPA panel at onboarding; pre-authorise planned procedures.

HospitalAreaContactStrengthCashless
Aster CMI HospitalHebbal / Sahakar Nagar Closest north-side tertiary anchor, multi-specialty and 24x7 emergencyMajor insurers and TPAs, confirm the Ford panel
Manipal Hospitals HebbalKirloskar Business Park, Bellary Road 24x7 multi-specialty, emergency, cardiac, neuro, orthopaedics and transplant careConfirm the Ford panel before admission
Motherhood Hospitals HebbalSahakar Nagar, International Airport Road Women and children's care, maternity, paediatrics and 24x7 emergencyConfirm insurer and maternity rider
Bangalore Baptist HospitalBellary Road, Hebbal side see websiteEstablished teaching and multi-specialty hospital for broad family careConfirm on the live file
Cratis HospitalHennur-Bagalur Road see websiteLocal north-east multi-specialty option; confirm emergency scope and insuranceConfirm on visit
Narayana Health CityBommasandra, south Bengaluru Specialist cardiac and transplant campus, only for a south-side specialist briefConfirm the Ford panel
Movers & vendors

Packers, movers & relocation vendors

For corporate billing prefer IBA-approved firms (GST invoice + transit insurance). A mid-month weekday move is cheaper than month-end.

Local (within Bangalore)
2 BHK ≈ ₹4,000-10,000 · 3 BHK ≈ ₹6,000-15,000
Intercity
2 BHK ≈ ₹11,000-47,000 · 3 BHK ≈ ₹13,000-55,000+ (distance/floor/packing)
Timing tip
A mid-month weekday move (Tue, 10th-20th) is ~15-25% cheaper than a month-end Saturday

Vendors we use

Vendor booking lines

Agarwal Packers & Movers (DRS)
IBA-approved · GST + transit insurance
Leo Packers & Movers, Bangalore
IBA-approved corporate-grade
Writer Relocations
Global RMC-grade relocations
Santa Fe Relocation (Allied)
International + domestic
Crown Relocations, Bangalore
Global mobility
Interem Relocations (Sirva)
Corporate relocations

IKAN-vetted housing agents (do NOT share with the assignee)

SimplyGuest
Bengaluru panel, confirm Manyata corridor coverage
Address Advisors
Corporate relocation, confirm north inventory
Settlin
Bengaluru panel, confirm north inventory
PropertyAngel
Bengaluru panel, confirm north inventory
Zolo
Bengaluru inventory, confirm Manyata and Thanisandra
Homes247
Citywide rentals
Kumar
IKAN Bengaluru panel, confirm Manyata corridor coverage
Ahmed
IKAN Bengaluru panel, confirm Manyata corridor coverage
Ashwanth
IKAN Bengaluru panel, confirm Manyata corridor coverage
Rajashekar
IKAN Bengaluru panel, confirm Manyata corridor coverage
Imran
IKAN Bengaluru panel, confirm Manyata corridor coverage
Counselling & needs

The counselling call & needs assessment

Before any tour: capture the full brief, run the counselling call, and raise every red flag. Get this right and the whole move runs smoother.

Needs assessment: what to captureintake
  • Family size and composition (spouse, children + ages), and any pets.
  • Housing budget (INR) and lease type: company or individual.
  • Property type (condo / villa / serviced apartment), furnishing, bedrooms, floor preference, car parking.
  • Preferred localities, and max commute to office and to school.
  • Tentative viewing dates (2 to 3) and the moving date.
  • Selected / target schools and board, plus any child support (EAL, allergies, special needs).
  • Special medical needs, spousal-support interests, shipment (HHG) plan, immunisation questions.
  • Reason for the move (if already in-city), and any other requirement that helps the search.
Counselling-call flowfirst call
  • Research the assignee first (LinkedIn / news); relate their home country to India on the call.
  • Send an Outlook calendar invite to assignee + client / RMC; mind time-zone differences.
  • Confirm both partners are present; introduce everyone; keep a dialogue, not a monologue.
  • Explain the rental-market reality: landlord-driven, volatile, the top-3 rule, listing risk, TDS, deposit, diplomatic clause.
  • Cover schooling, medical, pets (vets), spousal support, shipment and immunisation.
  • Confirm the first-meeting date, then send a bulleted recap to all stakeholders.
Red flags to raise immediatelyescalate
  • Budget vs expectation gap, or out-of-scope requests (raise to the client / RMC for approval).
  • Extra compliance needs: lease registration, Form C / FRRO, PAN, TDS.
  • Fee, payment-term, or communication-channel issues.
  • Online-listing risk: fake, stale or bait listings. Warn the assignee early.
Reporting & the quality bar

Reporting, touchpoints & how we show up

What "excellent" looks like on an IKAN programme: the reporting rhythm, the management touchpoints, the service-quality bar, and the duty-of-care rules that never bend.

Reporting cadenceevery service day
  • Send an End-of-Day report to all stakeholders the same evening on every service day, with a summary and the family 'happy photo'.
  • Capture every phone / WhatsApp agreement in a formal email chain. Informal channels are fine to talk on; the record is email.
  • Recap every call in bullet points to all stakeholders, and answer any open client query with a date you will revert by.
Management touchpoints
  • Hard touchpoints: a manager joins or greets the family, and the joint landlord walk-through happens in person.
  • Soft touchpoints: the next-level manager calls or emails the assignee the day after a programme to check in.
  • If EOD reports or feedback show a programme slipping, escalate: review the strategy, change the consultant, or have a manager meet the client.
  • Feedback loop: request VOC / Trustpilot / RMC feedback and a one-minute video testimonial after move-in.
Service-quality bar
  • Transport pre-check: clean car inside and out, working seat belts, an English-speaking driver where possible, water, tissues, a first-aid kit, an EV where possible.
  • Factor law & order, traffic, air quality and drinking-water quality into the day's plan.
  • Innovate for the family: activities for children on the tour, restaurant suggestions to local taste, and a small pre-approved move-in gift.
Duty of care, non-negotiable
  • ISO 31030-aligned duty of care on every move.
  • First Move for first-time young joiners: managed / secured housing on arrival, deposit & rental-fraud protection, a 24/7 line and a buddy.
  • Always land in serviced / temporary accommodation first, never the open market on day one.
Service playbooks

The recurring issues & how we handle them

The situations that come up on every move, and the consultant move.

Deposit negotiation
Lead with the 2-month legal cap; put the company on the agreement as a stability signal; offer a longer/locked-in term for a lower deposit. Target 3 to 6 months in standalone markets, push to 2-3 in compliant gated stock. Get refund terms and any painting clause in writing.
E-stamp vs registration
11-month leases are e-stamped (cheap), not registered; 12-month+ must be registered on Kaveri 2.0. Given the 2025 Act, register short agreements on Kaveri 2.0 anyway to avoid the ₹5,000 penalty and make the lease enforceable.
Utilities stay in the owner's name
Don't promise a transfer. Collect the latest BESCOM & BWSSB bills, photograph meter readings at move-in, and add a clause that the tenant pays actual consumption only. For Thanisandra and Hennur projects, record the tanker frequency, treatment plant and summer billing. Repeat the photo at move-out to kill disputes.
Traffic-driven home choice
Counsel by commute, not prestige. For Manyata, rank Thanisandra, Hebbal, HBR, Hennur, Jakkur and Yelahanka first. Retain Whitefield, HSR or E-City only for a dual-office or school-led brief. Show a weekday peak gate-to-gate drive test, not a midday one.
Tanker-water summers
Interrogate the water source before signing. For borewell buildings get the summer tanker frequency, treatment method and who pays. Prefer BWSSB or large dual-source communities, but verify the exact project rather than generalising from the locality.
Police verification
Tenant police verification is expected; collect ID/photos and file via the local station / Karnataka police e-services. Many gated communities require it before move-in.
Broker / scam hygiene
Warn against token-advance scams, fake/duplicate listings and owner-direct advance demands before viewing. Pay brokerage only on a verified, signed deal; verify the owner against the property documents.
Key local facts

What every consultant must know

Quick glossary

Lessor / Lessee
Landlord / tenant, i.e. the owner and the occupier.
AI / WO
Authorisation to Initiate / Work Order: the RMC's formal service order that starts a case.
RR number
The electricity account (Revenue Register) number printed on the BESCOM / board bill.
e-FRRO
Online Foreigner Regional Registration (indianfrro.gov.in), mandatory for 180+ day visas.
Form C
The accommodation report a host or hotel files online for a foreign national guest.
TDS
Tax deducted at source on rent under the Income Tax Act; the clause goes in every lease.
Six-Eyes
IKAN's rule that three managers review every lease before it leaves IKAN.
e-stamp
Digital stamp duty (physical stamp paper is invalid) via Kaveri 2.0 / TNREGINET / SHCIL.
EOD report
The End-of-Day summary emailed to all stakeholders after each service day, with the 'happy photo'.
NOC
No-Objection Certificate, e.g. from the origin RTO to re-register a vehicle after an interstate move.
HHG
Household goods, the assignee's shipment.
Occupier's responsibilities
The tenant-duties document IKAN shares at the counselling call and again at move-in.
Daily-living toolkit

Useful apps & the occupier contact sheet

Hand the assignee this toolkit at settling-in. The apps run daily life in India; the contact sheet is the one-page ready-reckoner you fill in per move and leave with the family at move-in.

Blinkit / Zepto / Instamart
Groceries and essentials in 10 to 20 minutes.
Swiggy / Zomato
Food delivery and restaurant discovery.
Uber / Ola / Rapido
App cabs and autos; Rapido bikes for short hops.
Urban Company
Home repairs, cleaning, salon, appliance service at home.
BigBasket / JioMart
Scheduled weekly grocery delivery.
1mg / Apollo 24|7 / PharmEasy
Medicines, lab tests and doctor tele-consults.
Practo
Book in-person doctor and dentist appointments.
Google Pay / PhonePe / Paytm
UPI payments, the default for everything in India.
MyGate / NoBrokerHood
Gated-community gate passes, visitors and maintenance dues.
PolicyBazaar
Compare and buy household / motor / health insurance.
Furlenco / RentoMojo
Furniture and appliance rental, monthly.
Google Maps
Live traffic, transit and the fastest route to the office.

The occupier contact sheet (fill one per move)

Emergency & key numbers

Numbers to have on hand

National helplines, the same across all three cities, tap to call. For local police, 100 or 112 routes to the nearest control room.

Emergency
Ambulance
Police
Fire
Women
Child
Road accident
Power complaint
Sources & method

Where this comes from

This manual is built from IKAN's own process standards, the Ford package terms, and source-verified city research. Treat it as a working reference, and confirm anything time-sensitive on a live file.

Reviewed July 2026. Every contact links to its official source. Figures and contacts are working references, verify current details before committing on a live file. Confidential to IKAN.
Your team

IKAN on the ground in Bengaluru

The named people who own this city. One coordinator owns every Ford move end to end.

Soni Raju
Coordinator · Director, Operations
Single point of contact; owns every Ford move end to end
Vinod S
Destination Consultant
Manyata-Hebbal home search, viewings, lease
Ramya
Destination Consultant
Home search and settling-in
Ajay
Destination Consultant
Viewings and move-in
Mary
Senior Account Manager
Account & programme management
Murali
Account Manager
Account management and coordination
Office: HAL 2nd Stage, Indiranagar (registered office). The Bengaluru team serves the Manyata-Hebbal corridor and confirms the exact Ford gate before each assignment. Soni leads; the bench speaks Kannada, Tamil and Hindi and doubles as Tamil/Kannada surge depth into Coimbatore.